Aikidesk

www.aikidesk.bg

Web-based customer service system. This is the commercial version of our own product, which is successfully used in companies like Superhosting (with tens of thousands of customers). The main advantages of our system are:

• Full localization for the Bulgarian market;
• Automatic processing of requests and responses by email, automatic creation of mailboxes for departments;
• Editable email templates;
• Event history for each request;
• Internal messages and dynamic notifications during work, to avoid two operators working on the same request simultaneously, or missing a message from the user while writing a response.